Please contact us to obtain instructions before returning a product at thesleepygoose@gmail.com. Once we receive your return, please allow 1 week for processing.
We require you to:
- Contact us to report the fault within 5 days. All returns must be authorised by The Sleepy Goose.
- Provide the original invoice.
- Please note that products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts. Products must be unused and unwashed.
- If you receive faulty or incorrect items, we will pay the postage costs for a replacement
- If the product is correct or not faulty, and you have changed your mind, then return shipping costs will be incurred by the customer.
- Due to the related Australian Health Acts, there is no exchange or refund on used bed linen, unless the product has a manufacturing fault.
- Please note that refunds will be processed using the original payment method.
- The Sleepy Goose reserves the right to refuse refund and/or exchange items purchased for commercial or promotional purposes and/or shipped to production companies and/or publishing house addresses in Australia and overseas.
- All returns and exchanges are subject to our terms and conditions.
Sale items: Please note that The Sleepy Goose does not accept returns, refunds or exchanges on sale items.
